FAQs

When dropping off your bike, we would prefer to have received it the afternoon prior to your booking or between 08.00am and 09.30am on the day, what ever works best.

If we are collecting your bike, it will be arranged for the day before your booking or earlier, if that is more convenient.

Our intention is to complete your bike on the date you have booked in, however, if there is a specific component needed, which we do not have in stock, your bike will be with us for an extra day or two.
Whilst your bike is in our workshop, we ask that you are contactable by email, phone or text to prevent any delays.

All bikes will receive a complimentary wash and polish with our Silver, Gold and Platinum services.

To take advantage of our collection and delivery service, the minimum labour charge is £30. You can, of course, deliver your bike to the workshop where the minimum charge would not apply.

If you live further than 10 miles from us, depending on your location, we can organise collection/delivery for a small charge - however, please contact us to ask this.

We can repair almost any part of your bike except frame damage. On occasions, Cottage Cycles will use our chosen specialists e.g. TF Tuned, for fork suspension repairs etc.